Help & FAQs

Questions, answered.

Everything from "is my data private?" to "how do I file my VAT?"
Can't find it here? Message Zak directly.

About the platform

What is Better Call Zak, exactly?

A private CFO platform for UAE households and family offices. One workspace covering personal cashflow, properties, cards & loans, investing, family obligations, business bookkeeping & UAE tax compliance, plus a document vault and printable reports.

Who is it for?

UAE-resident families and small family offices that want a clear, private financial overview without juggling six tools. You don't need to be high-net-worth — but the deeper features (multi-entity VAT, family advisor roles, monthly CFO pack) earn their keep most for households with one or more operating companies.

How is it different from a typical accounting tool?

Accounting tools answer "what happened last month?". A private CFO answers "what should I do today?". Better Call Zak opens every morning with a curated briefing: today's payments, this week's outflows, what needs your attention, computed insights. The bookkeeping is in there too — but it's not the front door.

Privacy & security

Where is my data stored?

Postgres in the UAE region (Fly Bahrain). Documents live in our R2 bucket with per-household isolation enforced by row-level security at the database layer. We never share data with third parties, sell it, or use it to train any model.

How are passwords stored?

argon2id, the current state-of-the-art password hash. We never see your plaintext password. Sessions are server-side rows; you can revoke any session from Settings · Security at any time.

What does the audit chain do?

Every state change (sign-in, signup, password change, session revocation, document upload, action confirmation) writes a SHA-256-chained audit row. If the chain ever breaks, we know the database was tampered with. You can see your own audit timeline on the Activity page after sign-in.

Can I delete my account and all my data?

Yes, anytime, from Settings. Deletion is a hard delete with cascade — there's no shadow archive. CSV exports and PDF reports are available before you leave, so you walk away with everything.

UAE-specific

Does it handle VAT-201?

Yes. Per-company VAT calculation, a printable VAT Filing Pack with the FTA-style evidence checklist, and (on Pro) bulk export to a format you can hand straight to your accountant for EmaraTax submission. On Office tier, the assigned CPA submits for you.

Does it handle Corporate Tax (CT)?

Yes — per-entity CT estimate, deductions sketch, Free Zone vs Mainland flagging, and a printable CT Readiness Pack. Small Business Relief eligibility is flagged where it applies. Annual submission is included on Office tier.

Is AED the default currency?

Yes. AED first, USD as the optional secondary, with GBP/EUR available in Preferences. All formatting uses UAE conventions (DD MMM YYYY dates by default, but ISO and US formats are switchable).

What about ZATCA or KSA?

Not on the roadmap right now. This product is built for UAE first. If you're an UAE-headquartered family office with KSA exposure, talk to us — we can take it on case-by-case.

Account & access

How do I create an account?

Click Create account at the top of any page. You'll go through a quick 3-step welcome wizard (Profile → Preferences → Tour) and land on your home screen. The first 90 days are free on the Solo tier.

I forgot my password.

Use Forgot password? from the sign-in page. We email a reset link valid for 30 minutes. After you reset, every other device is automatically signed out.

How do I give my spouse / accountant access?

From Settings · Access (on Pro and Office). Each invited user gets a scoped role: Spouse access (Personal + Vault), Accountant (Business + Vault + Reports), Advisor (Investing + Reports), or Custom.

Where can I export my data?

Every workspace table has a CSV export button. Every report has a Print/Save-as-PDF button. From Settings you can also request a full account dump.

Reports & workflows

What reports come standard?

Eight printable reports: Monthly Family CFO Pack, Business Management Accounts, VAT Filing Pack, Corporate Tax Readiness Pack, Property Summary, Portfolio Risk Report, Vault Document Index, and Cashflow Forecast. Each one is A4-styled with a cover, executive summary, supporting detail, and a confidentiality footer.

How does "Mark paid" work?

Every upcoming payment, Needs Attention item, and investing recommendation has an action button (Mark paid / Snooze / Approve). Clicking it stages the action against your workspace state with a one-shot flash confirmation. You can reset demo state any time from Settings.

What's the keyboard shortcut for…?

Press ? from anywhere in the app to see the full list. The essentials: ⌘K for search, g h for Home, g p Personal, g i Investing, g b Business, g v Vault, g r Reports, g c Calendar.

Still stuck?

The fastest way to get a real answer is WhatsApp Zak directly. Email zak@bettercallzak.ae works too.

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